FAQ PAGE

📋 Ki Closet Shop – Frequently Asked Questions (FAQ)

💌 How can I contact you?

You can reach us anytime at [email protected]. We usually respond within 24-48 hours.

🚚 When will my order ship?
Orders are processed within 1-3 business days.You will receive a shipping confirmation email with tracking information as soon as your order ships.

⏳ How long does shipping take?

Standard shipping typically takes 5-7 business days after processing.

Shipping delays may happen during holidays or due to carrier issues, but we’ll always keep you updated.

📦 How can I track my order?

Once your order ships, you will receive an email with a tracking number. You can track your package directly through the shipping carrier’s website.

🔁 What is your return policy?

You may request a return within 24 hours of delivery.

Items must be unworn, unwashed, and in original condition.
Sale items are final sale and cannot be returned. Please email us at [email protected] to start a return.

💳 Do you offer refunds?
Yes, eligible returns are refunded to your original payment method. Please allow 3-5 business days after we receive your return to process the refund.

❌ Can I cancel or change my order?
Orders cannot be changed or canceled once they have been placed, but you can return eligible items after delivery if needed.

📏 How do I know what size to order?

We recommend reviewing the size chart on each product page for detailed measurements.

If you’re unsure, please contact us and we’ll help you pick the best fit.

🎁 Do you offer local pickup or delivery?

At this time, we only offer shipping. Local pickup is available every Thursday after 5:30 pm

🛍️ Do you offer discount codes?

Yes! We offer promotions throughout the year. Follow us on Instagram and Facebook to stay updated on exclusive discount codes and sales.

📣 Can I get notified when an item is restocked?

Yes, you can email us to request restock updates. Coming soon: automatic restock alerts!

✅ Quick Tips:

Check your spam folder for shipping emails.

Follow us on Instagram @kiclosetshop_ for sales and new arrivals.
Always double-check your shipping address at checkout.

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